IT Service Manager

• Service improvement consultant / Specialist
  
• Service improvement role / activity.
  
• Someone around 2 years exp in service management
  
• ITL 4 foundation
  

• Work specifically in service improvement role / exposure
  
• Responsible for managing the service delivery of ICT services
  
• responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.
  
• At this level they may manage a fully functioning multisourced service support team focused on service availability
  
• and performance.
  
• All service and support functions remain responsive to customer needs.
  
• Adequate reporting and service standards are met for their specific service.
  
• All technical change is communicated and managed with appropriate governance.
  
• A programme of continual service improvement is put in place across the wider service delivery function.
  

Requirements

• Maintain secure configuration and accurate information.
  
• Controlling IT assets in one or more significant areas and
  
• verifying location and state of assets.
  
• Experience with either ITIL or supporting Service Improvement